Very kind and knowledgeable staff answered my questions about our gas fireplace.

Everyone at Western is kind & professional. We love working with them.

We bought a 25+ year old home in Woodland Park, CO in 2022 and over the last 18 months had a couple of issues with the Heat n Go gas fireplace pilot light going out. I tried to handle, but no luck. After scheduling an appt, Joe (technician) arrived and thoroughly cleaned/vacuumed the whole fireplace unit, metal surround, logs, elements, wiring, glass, tested electrical charge, switch, etc. When he was done, the fireplace worked right away, fan blew warm air. We were very happy (especially the wife). The one hour standard fee was reasonable, the service was excellent and we'll use their service whenever needed. Thank you!

Excellent fireplaces and the best installers in the business

My experience with Western Fireplace Supply has been outstanding. To troubleshooting the remote issues previously and today with a service call and new remote. Jim, our service tech was outstanding. He cleaned everything up so well. Communication with everything was perfect. Thank you to your team. I will ask for Jim next time if I can.

I contracted with this company to replace a fireplace insert installed by a previous owner. They did a great job. They were very knowledgeable, and thorough and made sure we knew everything about our new insert before they left. Can’t recommend this company enough!

The technician, Joe, from Western Fireplace showed up on time - and did a great job. We had a recurring problem with the fireplace not lighting (second occurrence). Joe found the problem, replaced the faulty component and all is well. He was here less than 45 minutes - very courteous and knowledgeable. I also called the service department to let them know what a great job that Joe did and they were also very courteous and appreciative. I highly recommend Western Fireplace Supply.